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Platform Developer

Location - Sunderland

tombola is a family owned company based in Sunderland which operates the UK's, Spain's and Italy's biggest online bingo websites, (with offices in Madrid, Malta, Milan, Copenhagen and Gibraltar).
Our approach is different to many of our competitors in that we produce all of our software ourselves; in fact, just about every aspect of tombola is managed in-house. We have created all of our own games and take pride in our technical innovation and the strength of the development and design teams who use cutting edge technologies to drive the business forward.
The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.
About you
The only things we require are strong programming fundamentals and a desire to learn. All employees at tombola are passionate about their chosen career paths and if successful, you'll be working with people that love what they do – therefore, you should too.
We look for the following from our people:
  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, talking to non-technical colleagues and effective feedback during code reviews are incredibly important.
  • A desire to learn. The platform team do a lot of things other companies don't, so there is a lot to learn. But that's a good thing as we don't want to stand still. We want people who want to improve themselves.
  • Suggest improvements. We're constantly looking to improve the way we do things. From managing our workloads, to the way we deliver our code. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it.
  • Think of new and unique ways to improve our customers experience. Ultimately that is what tombola is about, giving value to customers.
What will you do?
Successful candidates will be joining our Platform team, a highly driven and cohesive team of full-stack developers of all experiences; from graduates to seniors. We pride ourselves on delivering quality software solutions efficiently.
We use many technologies; we will use the best tools for the job (and we have many jobs). At the very least, you can expect to work with the following technologies on a daily basis:
  • C# ASP.Net MVC (Framework & Core), Node.js, VueJs, Typescript
  • AWS - Lambda, ECS, S3, DynamoDB, RDS (to name a few)
  • Docker, Terraform, Packer, TeamCity, GitHub
  • MSSQL, MySQL, Redis
  • Umbraco CMS
You’ll be using these tools to:
  • Develop full stack web applications (desktop and mobile)
  • Build and maintain RESTful APIs for our clients to consume
  • Create and maintain the background services that form the connective tissue of our platform
  • Innovate new features and capabilities
Do you need to be familiar with all of the tech listed above to apply? Absolutely not, you will learn and grow your skills on the job.
Benefits
We offer a competitive salary as well as an amazing new HQ, free food and snacks, generous pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Lead Cloud Infrastructure Engineer

Location - Sunderland

tombola is a family owned company based in Sunderland which operates the UK's, Spain's and Italy's biggest on-line bingo websites (with offices in Madrid, Milan and Gibraltar) as well as websites in Denmark and Sweden with further countries to follow. 

Our approach is different to many of our competitors in that we produce all of our software ourselves; in fact just about every aspect of tombola is managed in-house. We have created all of our own games and take pride in our technical innovation and the strength of the development and design teams who use cutting edge technologies to drive the business forward. 

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence. 

What will you do? 

The successful candidate will lead a small team of Cloud Infrastructure Engineers as part of a wider high calibre chapter who provide support to a number of online applications as well as manage a cloud-based infrastructure. 

Technology you should have experience with: 

  • Amazon Web Services 
  • Terraform/CloudFormation/Packer
  • TeamCity 
  • PowerShell 
  • Linux (CentOS/Debian) & Windows Server 
  • Cloudflare
  • Experience of enterprise level global distribution of content via CDN 

Your responsibilities will be: 

  • Lead a growing, autonomous team with direct line management responsibility 
  • Form part of a team of 5 functional leads within tombola international division 
  • Manage and support tombola’s infrastructure and applications for the international markets 
  • Keep abreast of industry developments in the technical arena and make recommendations as to how we can improve 
  • Automate cloud services and create a best-in-class architecture 
  • Understand security policies and compliance requirements to implement solutions that satisfy these requirements 
  • Work closely with the development team to support new feature launches with appropriate infrastructure 
  • Effectively manage the cost of tombola’s cloud infrastructure 
  • Provide technical leadership, help and guidance to less experienced members of the team through mentoring, coaching, constructive review and active participation in technical forums 
  • Provide feedback on solutions currently being developed and introduce the team to new concepts and products 
  • Form part of the out-of-hours ‘on call’ rota 

About you 

Employees at tombola are passionate about their chosen career paths and if successful, you'll be working with people that love what they do – therefore, you should too. 

We look for the following from our people: 

  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, talking to non-technical colleagues and effective feedback during code reviews are incredibly important. 
  • A desire to learn. The cloud infrastructure team do things other companies don't, so there is a lot to learn. But that's a good thing as we don't want to stand still. We want people who want to improve themselves.
  • Actively drive improvements. We're constantly looking to improve the way we do things. From managing our workloads, to the way we deliver our infrastructure. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it. 
  • Think of new and unique ways to improve our customers experience. Ultimately that is what tombola is about - giving value to customers. 

Benefits

We offer a competitive salary as well as an amazing new HQ, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Game Engine Developer

Location: Sunderland

tombola is a family owned company which operates the UK's, Spain's and Italy's biggest on-line bingo website.

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house. We are absolutely committed to building the best possible products for our current and future players.

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.

What will you do?

An exciting opportunity to be part of an expanding technology company. The arcade division successfully launched in 2016 and has steadily grown the products it offers, and the millions of games played daily. The game engine team are an integral part of developing products and ensuring the backend applications run reliably and are highly available.

Your responsibilities will include:

Be part of a growing engine team working with some of the latest technologies. Developing game mechanics into readily deployable API’s with the focus on scalability. Champion the investigation and adoption of modern technologies to further enhance our products.

  • Heavily collaborative with colleagues within the game, product, platform, infrastructure and QA teams to ensure a cohesive product delivery and utilising the fundamentals of DevOps.
  • Be involved in all phases of development, from conception all the way to release and beyond. Building highly available applications using languages and technologies such as C#, T-SQL, Redis and AWS.
  • You will be actively involved in team discussions, decision making and contributing to the development processes.
  • Actively support the implementation of continuous integration to ensure a solid deployment process.

Key skills you will need:

  • Proficiency in at least one modern OO language, preferably C#
  • Good understanding of OOP and class-based coding
  • RESTful API experience

About you:

We want enthusiastic developers with a proactive attitude and strong team working skills as well as being confident working independently. You must be committed to collaborated problem solving and have an excellent attention to detail. You must be numerically competent and having a mathematical background would be advantageous.

Benefits

We offer a competitive salary as well as an amazing new HQ, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Product Manager

Location - Sunderland

Established in 2006, tombola is one of the leading online gaming companies in Europe. With offices in Milan, Madrid, Copenhagen and Gibraltar, we are proud to say our tombola headquarters remain here in Sunderland.

tombola currently operate the biggest online bingo sites in the UK, Spain, Denmark, Sweden, Italy and are looking to expand into the Netherlands in 2021.

Our approach is different to many of our competitors in that our games are designed, developed and managed in-house; in fact, just about every aspect of tombola is managed in-house. We are absolutely committed to building the best possible products for our player base.

The future of tombola couldn’t be brighter as we look to build on our existing, market-leading presence.

Reporting to/Stakeholders: International Product Management Lead

Role outline:

We are passionate about our players, our people and our products. We believe that our unique products and approach where responsible gambling is at the heart of everything we do, differentiates us from our competitors. 

tombola International already holds a strong presence in the Italy, Spain, Denmark and Sweden markets. We are now looking to extend this success story into the Netherlands, when this market opens late summer 2021. We are now looking for a bright, innovative and enthusiastic person to join the team as a Product Manager, focusing specifically on this territory’s launch and beyond.

Working in a fast paced environment, your role will be challenging, varied and extremely rewarding. Reporting to the International Product Management Lead, you will initially scope out the Netherlands offering and agree launch requirements and plan.

You will hold a key role within the team, helping shape and deliver the product strategy, create product requirements and work as part of a cross-functional team to meet the strategic and operational needs of the business.

This position will work closely with compliance, marketing, customer service, technology teams and the wider business to ensure business requirements are consistently met during development.

Duties and responsibilities: tombola are committed to building the best possible products and experiences for both current and prospective players and this therefore requires a product champion.  Example 'products' at tombola are the website, mobile app, on-boarding experience and of course the game offerings themselves.

The ideal candidate will be customer-focused, passionate about delivering market leading products and demonstrate successful end to end delivery of projects. They will serve as the go-to person on everything ‘Netherlands’ and understand what is possible from a regulations perspective. They will hold an in-depth knowledge of product metrics and player behaviour; understanding what makes a great product and player experience.

Exceptional verbal and written communication skills are essential to allow for clear sharing of the product vision and strategy to stakeholders and the wider business.  

Key responsibilities include:

  •  Be the subject matter expert and the go to person for tombola Netherlands
  • Understand player behaviour, gaming trends and have a keen awareness of competitor offerings and activity
  • Be sympathetic and adapt to cultural differences
  • Create a launch strategy and ensure the project remains on track, to the desired quality
  • Drive the delivery of new and (soon to be) existing products on tombola
  • Focus on user experience and be a champion for the player at all times
  • Work with the Central Product team to develop new game content
  • Along with the International Product Management Lead, own and deliver a product roadmap in-line with business objectives
  • Manage the product backlog, detailing requirements and working with the development teams to create the best value for the players
  • Deliver market leading products using techniques such as A/B testing, heat mapping, session cam, player panel to inform customer insight
  • Work hand in hand with the Marketing and in-country CS team to communicate products or features as effectively as possible
  • Perform regular product reviews and competitor analysis to drive improvements
  • Ensure the site and product range is fully compliant at all times

Requirements:

Essential 

  • Relevant experience in a product-related role or within marketing or project management
  • Self-starter, resilient, well organised and capable of managing multiple priorities
  • Strong communicator comfortable collaborating with both technical and player focused colleagues and leading project teams
  • Confident and decisive, with a detail-orientated approach
  • Collaborative style, accustomed to brainstorming, measuring, testing, and iterating in search of optimal results and entertainment value 
  • Analytical and commercially aware with a keen eye for detail
  • A creative mindset – always considering new features that can deliver customer value and add value to tombola
  • Can-do attitude with a flexible approach

Desirable 

  • Experience in product management
  • Graduate in business or technology
  • Experience working in a consumer focused or technical business
  • Experience working in sprints with an understanding of Agile methodologies
  • Understanding of the online gaming industry
  • Experience using Atlassian software or similar
  • Fluent in Dutch
  • Has experience dealing with Dutch companies and is familiar with their culture

Benefits:

We offer a competitive range of benefits, in an impressive office with free breakfast, lunch, pension, discretionary bonus & private medical care to name a few.

To check out all of our benefits, please visit our benefits & perks page.

Customer Service Agent - Native German Speaker

Location: Home Based (must live within commutable distance to Sunderland)

Working from home may be the new normal for many, however this is something we have always done, and we are pretty proud of!

We are really pleased to confirm we will be expanding our customer service team into Germany and are looking to recruit several full and part time positions based from home, permanently!

Who are we?

tombola is a family owned company which operates the UK's biggest on-line bingo website, we also have online websites in Italy, Spain, Denmark & Sweden

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house.

The future of tombola could not be brighter as we look to build on our existing market-leading presence.

What will you do?

Successful candidates will be joining an existing team of Customer Service Advisors who support players via live chat, email and telephone.

To be a success in this role you will have:

  • Exceptional Customer Service Skills with the passion to provide first point resolution with each and every player interaction. Ability to communicate primarily in native German tongue but also in English to support our players via email, live chat and telephone.
  • Great self-management skills with the ability to work effectively as part of a team. We require agents to be able to work well under pressure during busy times.
  • Flexibility and adaptability –IT skills covering computers and mobile devices and the ability to problem solve customer issues remotely.
  • Passion, a positive attitude, and friendly personality– we’re all about community and we’re looking for individuals who possess great people skills to help resolve player queries.
  • Minimum of 3 GCSE's
  • Appropriate workspace and equipment – (Laptop / desktop alongside a suitable home office area)
  • High speed broadband connection

You will use the above to:

  • Provide exceptional support to our players.
  • Develop an expert-level knowledge of the tombola websites and games.
  • Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, complaints, failed transactions, Social Media interactions and support. These are managed via live chat, email and telephone)
  • Communicate important or unresolved issues to the rest of the team.

Who are we looking for?

We aim for an awesome customer experience, and the foundations of this are a team with a positive attitude and eagerness to make a difference. We are looking for individuals who are passionate about helping others and doing the right thing. You should be driven with great time management skills. We’re a friendly bunch, with community at the heart of everything we do - to be successful in this position you must be a team player, someone great to be around. We want you not just to be good but to be great -with that comes commitment to continuously learn and develop in your role so we can deliver the best possible experience for our players

What would I be working?

Customer Support is open between 7am & 11pm GMT and shifts take the format of 4 hours.

7am-11am, 11am-3pm, 3pm-7pm, 7pm-11pm

OR

7am-11am / 10am-2pm / 1pm-5pm / 4pm-8pm / 7pm-11pm

We currently have a range of shifts available (24 – 40-hour contracts), however these will include evenings and weekends. An example of a part time / full time shift pattern is shown below. Available patterns will be shared at interview stage.

Salary: £10.30 per hour rising to £10.62 per hour after 12-week probationary period.

Benefits

We offer a competitive salary as well as pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

 

Customer Service Agent - Native Dutch Speaker

Location: Home Based (must live within commutable distance to Sunderland)

Working from home may be the new normal for many, however this is something we have always done, and we are pretty proud of!

We are really pleased to confirm we will be expanding our customer service team into the Netherlands and are looking to recruit several full and part time positions based from home, permanently!

Who are we?

tombola is a family owned company which operates the UK's biggest on-line bingo website, we also have online websites in Italy, Spain, Denmark & Sweden

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house.

The future of tombola could not be brighter as we look to build on our existing market-leading presence.

What will you do?

Successful candidates will be joining an existing team of Customer Service Advisors who support players via live chat, email and telephone.

To be a success in this role you will have:

  • Exceptional Customer Service Skills with the passion to provide first point resolution with each and every player interaction. Ability to communicate primarily in native Dutch tongue but also in English to support our players via email, live chat and telephone.
  • Great self-management skills with the ability to work effectively as part of a team. We require agents to be able to work well under pressure during busy times.
  • Flexibility and adaptability –IT skills covering computers and mobile devices and the ability to problem solve customer issues remotely.
  • Passion, a positive attitude, and friendly personality– we’re all about community and we’re looking for individuals who possess great people skills to help resolve player queries.
  • Minimum of 3 GCSE's
  • Appropriate workspace and equipment – (Laptop / desktop alongside a suitable home office area)
  • High speed broadband connection

You will use the above to:

  • Provide exceptional support to our players.
  • Develop an expert-level knowledge of the tombola websites and games.
  • Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, complaints, failed transactions, Social Media interactions and support. These are managed via live chat, email and telephone)
  • Communicate important or unresolved issues to the rest of the team.

Who are we looking for?

We aim for an awesome customer experience, and the foundations of this are a team with a positive attitude and eagerness to make a difference. We are looking for individuals who are passionate about helping others and doing the right thing. You should be driven with great time management skills. We’re a friendly bunch, with community at the heart of everything we do - to be successful in this position you must be a team player, someone great to be around. We want you not just to be good but to be great -with that comes commitment to continuously learn and develop in your role so we can deliver the best possible experience for our players

What would I be working?

Customer Support is open between 7am & 11pm GMT and shifts take the format of 4 hours.

7am-11am, 11am-3pm, 3pm-7pm, 7pm-11pm

OR

7am-11am / 10am-2pm / 1pm-5pm / 4pm-8pm / 7pm-11pm

We currently have a range of shifts available (24 – 40-hour contracts), however these will include evenings and weekends. An example of a part time / full time shift pattern is shown below. Available patterns will be shared at interview stage.

Salary: £10.30 per hour rising to £10.62 per hour after 12-week probationary period.

Benefits

We offer a competitive salary as well as an amazing new HQ, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.