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Customer Service Advisor - Native Italian Speaker

Location: Home Based (must live within commutable distance to Sunderland)

tombola is a family owned company which operates the UK's, Spain's and Italy's biggest on-line bingo website.

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact just about every aspect of tombola is managed in-house.

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.

What will you do?

Successful candidates will be joining an existing team of home-based Customer Service Advisors who support players on the Italian version of the tombola website (https://www.tombola.it ).

To be a success in this role you will have:

  • Italian as your first language.
  • The ability to work effectively in a team.
  • The ability to travel to our Sunderland office when required.
  • The flexibility and dependability required for shift work.
  • Great people skills (patience and diplomacy are required on occasion!).
  • IT skills covering computers and mobile devices and the ability to problem solve customer issues remotely.
  • Access to a computer and a reliable broadband connection.

You’ll use the above to:

  • Provide exceptional customer service.
  • Develop an expert-level knowledge of the tombola.it site and games.
  • Be part of our Daily Task Rota (which includes activities such as: verifications, sin/ban processing, winners, complaints and failed transactions. These are managed via live chat, email and phone conversations.
  • Communicate important or unresolved issues to the rest of the team.

Additional Role Detail:

The hours range from 20 - 30 hours with the possibility of overtime.

You will need to live with commuting distance of our Sunderland HQ as visits to our offices for training will be required. (currently recruitment, onboarding & training will be remote due to Covid-19).

The site operates 24/7, but opening times for Customer Services is 8.00 am – 11.00 pm

Job Types: Full-time, Part-time, Permanent

Salary: £10.30 /hour

 

Developer

Location - Sunderland

tombola is a family owned company based in Sunderland which operates the UK's, Spain's and Italy's biggest online bingo websites, (with offices in Madrid, Malta, Milan, Copenhagen and Gibraltar).
Our approach is different to many of our competitors in that we produce all of our software ourselves; in fact, just about every aspect of tombola is managed in-house. We have created all of our own games and take pride in our technical innovation and the strength of the development and design teams who use cutting edge technologies to drive the business forward.
The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.
About you
The only things we require are strong programming fundamentals and a desire to learn. All employees at tombola are passionate about their chosen career paths and if successful, you'll be working with people that love what they do – therefore, you should too.
We look for the following from our people:
  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, talking to non-technical colleagues and effective feedback during code reviews are incredibly important.
  • A desire to learn. The platform team do a lot of things other companies don't, so there is a lot to learn. But that's a good thing as we don't want to stand still. We want people who want to improve themselves.
  • Suggest improvements. We're constantly looking to improve the way we do things. From managing our workloads, to the way we deliver our code. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it.
  • Think of new and unique ways to improve our customers experience. Ultimately that is what tombola is about, giving value to customers.
What will you do?
Successful candidates will be joining our Platform team, a highly driven and cohesive team of full-stack developers of all experiences; from graduates to seniors. We pride ourselves on delivering quality software solutions efficiently.
We use many technologies; we will use the best tools for the job (and we have many jobs). At the very least, you can expect to work with the following technologies on a daily basis:
  • C# ASP.Net MVC (Framework & Core), Node.js, VueJs, Typescript
  • AWS - Lambda, ECS, S3, DynamoDB, RDS (to name a few)
  • Docker, Terraform, Packer, TeamCity, GitHub
  • MSSQL, MySQL, Redis
  • Umbraco CMS
You’ll be using these tools to:
  • Develop full stack web applications (desktop and mobile)
  • Build and maintain RESTful APIs for our clients to consume
  • Create and maintain the background services that form the connective tissue of our platform
  • Innovate new features and capabilities
Do you need to be familiar with all of the tech listed above to apply? Absolutely not, you will learn and grow your skills on the job.
Benefits
We offer a competitive salary as well as an amazing new HQ, free food and snacks, generous pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Customer Service Advisor - Native Spanish Speaker

Location: Home Based (must live within commutable distance to Sunderland)

tombola is a family owned company which operates the UK's, Spain's Denmark’s, Sweden’s and Italy's biggest on-line bingo website.

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact just about every aspect of tombola is managed in-house.

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.

What will you do?

Successful candidates will be joining an existing team of home-based Customer Service Agents who support players on the Spanish version of the tombola website (https://www.tombola.es/).

To be a success in this role you will have:

  • Spanish as your mother tongue.
  • Good conversational and written English.
  • The ability to work effectively in a team.
  • The flexibility and dependability required for shift work.
  • Great people skills (patience and diplomacy are required on occasion!).
  • IT skills covering computers and mobile devices and the ability to problem solve customer issues remotely.
  • Access to a computer and a reliable broadband connection, as well as an appropriate work station, including an office chair.

You’ll use the above to:

  • Provide exceptional customer service.
  • Develop an expert-level knowledge of the tombola.es site and games.
  • Be part of our Daily Task Rota (which includes activities such as: verifications, sin/ban processing, winners, complaints and failed transactions. These are managed via live chat, email and phone conversations.
  • Communicate important or unresolved issues to the rest of the team.

Additional Role Detail:

Vacancy

Permanent: 20h/week

Monday: 19:30-23:30

Tuesday: 19:30-23:30

Wednesday: 19:30-23:30

Sunday: 7:30 – 15:30

Benefits

Please see our extensive list of benefits in the Job perks section of our careers site. 

 

Senior Developer

Location - Sunderland

tombola is a family owned company based in Sunderland which operates the UK's, Spain's and Italy's biggest on-line bingo websites, (with offices in Madrid, Malta, Milan, Copenhagen and Gibraltar).

Our approach is different to many of our competitors in that we produce all of our software ourselves; in fact just about every aspect of tombola is managed in-house. We have created all of our own games and take pride in our technical innovation and the strength of the development and design teams who use cutting edge technologies to drive the business forward.

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.

We look for the following from our people: 

Our tech areas are split up of three teams - Game, Platform and Engine. What we look for in a Senior Developer is: 

  • Significant knowledge in at least one common web technology in a commercial environment  

  • Excellent broad range of knowledge of common web technologies. 

  • Experience of developing web applications on a cloud platform in a commercial environment. 

  • Experience of building quality into web applications. Performance testing, integration testing, unit testing. 

What will you do? 

We use many technologies; we will use the best tools for the job. 

You can expect to work with the following technologies on a daily basis: 

  • C# ASP.Net MVC/Web API, Node.js, Java

  • Docker 

  • AWS - Lambda, ECS, S3, DynamoDB, Elastic Beanstalk, Cloud Formation

  • Terraform, Teamcity, Octopus Deploy 

  • MSSQL, MySQL, AWS Aurora, Redis, Couchbase 

  • Umbraco CMS

You’ll be using these tools to:

  • Develop full stack web applications (desktop and mobile)

  • Build and maintain RESTful APIs for our clients to consume 

  • Create and maintain the background services that form the connective tissue of our platform 

  • Innovate new features and capabilities  

Do you need to be familiar with all the tech listed above? Absolutely not. The only things we require are strong programming fundamentals and a desire to learn. 

To be a success in this role you will have: 

  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, talking to non-technical colleagues and effective feedback during code reviews are incredibly important.

  • A desire to learn. tombola do a lot of things other companies don't, so there is a lot to learn. But that's a good thing as we don't want to stand still. We want people who want to improve themselves.

  • Suggest improvements. We're constantly looking to improve the way we do things. From managing our workloads, to the way we deliver our code. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it.

  • Think of new and unique ways to improve our customers experience. Ultimately that is what tombola is about, giving value to customers. We pride ourselves on delivering quality software solutions efficiently.

  • Mentoring more junior members of the team. 

  • Proactively find problems and solutions.  

  • Able to lead small teams on projects 

  • Keep up with Industry trends. 

  • Forward thinking – yet pragmatic with it. 

Benefits 

We offer a competitive salary as well as an amazing new HQ, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page. 

C# Developer

Location: Sunderland

tombola is a family owned company which operates the UK's, Spain's and Italy's biggest on-line bingo website.

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house. We are absolutely committed to building the best possible products for our current and future players.

An exciting opportunity to be part of an expanding technology company. The arcade division successfully launched in 2016 and has steadily grown the products it offers, and the millions of games played daily. The game engine team are an integral part of developing products and ensuring the backend applications run reliably and are highly available.

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.

What will you do?

Your responsibilities will include: 

Be part of a growing engine team working with some of the latest technologies. Developing game mechanics into massively multiplayer bingo and arcade games with the focus on high availability and accurate processing. Champion the investigation and adoption of modern technologies to further enhance our products. 

Heavily collaborative with colleagues within the game, product, platform, infrastructure and QA teams to ensure a cohesive product delivery and utilising the fundamentals of DevOps. 

Be involved in all phases of development, from conception all the way to release and beyond. Building highly available applications using languages and technologies such as C#, T-SQL, Redis and AWS. 

You will be actively involved in team discussions, decision making and contributing to the development processes. 

Actively support the implementation of continuous integration to ensure a solid deployment process. 

Skills you will need: 

  • Proficiency in at least one modern OO language, preferably C# 
  • Good understanding of OOP and class-based coding 
  • Async and concurrent code experience will be beneficial 

We want enthusiastic developers with a proactive attitude and strong team working skills as well as being confident working independently. You must be committed to collaborated problem solving and have an excellent attention to detail. You must be numerically competent and having a mathematical background would be advantageous. 

To be a success in this role you will have:

  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, talking to non-technical colleagues and effective feedback during code reviews are incredibly important.
  • A desire to learn. tombola do a lot of things other companies don't, so there is a lot to learn. But that's a good thing as we don't want to stand still. We want people who want to improve themselves.
  • Suggest improvements. We're constantly looking to improve the way we do things. From managing our workloads, to the way we deliver our code. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it.
  • Think of new and unique ways to improve our customers experience. Ultimately that is what tombola is about, giving value to customers. We pride ourselves on delivering quality software solutions efficiently.

Benefits

We offer a competitive salary as well as an amazing new HQ, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Cloud Infrastructure Engineer

Location - Sunderland

tombola is a family run company, born in 2006, with our headquarters in Sunderland and offices across Europe in Milan, Madrid, Copenhagen, and Gibraltar. Although we’ve grown and continue to grow, we have kept our core values - to build a company we can be proud of.

We’re completely unique in that all of our games are designed, developed and managed in-house. in fact, just about every aspect of tombola is managed in-house. We are absolutely committed to building the best possible products for our current and future players.

The future of tombola couldn’t be brighter.  We’re ambitious and while we might not be perfect (who is?!) we’re always trying to be better and we’re on the lookout for someone to join our team.

What will you do?

This role will play a key part in helping to develop the platform of the growing Arcade division within tombola, working with the latest cloud technologies. You will be joining a small team responsible for maintaining and supporting our key services, focusing on platform automation, with a drive to constantly push the adoption of the latest DevOps tools and methodologies.

You will be part of the team that is helping to Evolve our best practices for deploying our solutions into AWS, building, and supporting cloud infrastructure in production. These are a few of the things we look at and use daily to make it happen.

AWS

  • Networking (VPN, VPC, Private and Public subnets, Transit gateway)
  • EC2, EBS, ECR, S3 you get the picture we use a lot of AWS services you don’t have to be a master of them all (yet) just know that they are there and what they do.
  • Container knowledge would be nice so ECS, EKS and ECR.
  • Windows server is our main OS.

CDN

  • Cloudflare

IaC

  • Terraform, CloudFormation, Packer, Teamcity, Octopus Deploy
  • Scripting (PowerShell, bash, and any others)

Monitoring

  • AWS Elasticsearch, CloudWatch, New Relic

Repository

  • GitHub, Bitbucket

To be a success in this role can you, are you and do you:

  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, being able to talk to the Devs and non tech folk and give effective feedback is key.
  • Self-motivated and demonstrate the ability and desire to improve both our practices and you. We love people that want to do this and we help them do that.
  • Think of new and unique ways to improve our customer’s experience. Ultimately that is what tombola is about, giving value to customers. We pride ourselves on delivering quality, efficiently.
  • Proactively find problems and solutions
  • Keep up with Industry trends.

Above all else though you don’t have to know everything that is in this Job Description , we want to hear from you even if you only know a few things we have mentioned, its about the right fit for tombola not filling in a skills matrix. So, if you have the drive and are looking for the next step in your career or looking at changing it give us a shout.

Benefits

We offer a competitive range of benefits, in an impressive office with free breakfast, lunch, pension, discretionary bonus & private medical care to name a few.

 

Game Engine Developer

Location: Sunderland

tombola is a family owned company which operates the UK's, Spain's and Italy's biggest on-line bingo website.

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house. We are absolutely committed to building the best possible products for our current and future players.

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.

What will you do?

An exciting opportunity to be part of an expanding technology company. The arcade division successfully launched in 2016 and has steadily grown the products it offers, and the millions of games played daily. The game engine team are an integral part of developing products and ensuring the backend applications run reliably and are highly available.

Your responsibilities will include:

Be part of a growing engine team working with some of the latest technologies. Developing game mechanics into readily deployable API’s with the focus on scalability. Champion the investigation and adoption of modern technologies to further enhance our products.

  • Heavily collaborative with colleagues within the game, product, platform, infrastructure and QA teams to ensure a cohesive product delivery and utilising the fundamentals of DevOps.
  • Be involved in all phases of development, from conception all the way to release and beyond. Building highly available applications using languages and technologies such as C#, T-SQL, Redis and AWS.
  • You will be actively involved in team discussions, decision making and contributing to the development processes.
  • Actively support the implementation of continuous integration to ensure a solid deployment process.

Key skills you will need:

  • Proficiency in at least one modern OO language, preferably C#
  • Good understanding of OOP and class-based coding
  • RESTful API experience

About you:

We want enthusiastic developers with a proactive attitude and strong team working skills as well as being confident working independently. You must be committed to collaborated problem solving and have an excellent attention to detail. You must be numerically competent and having a mathematical background would be advantageous.

Benefits

We offer a competitive salary as well as an amazing new HQ, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Product Manager

Location - Sunderland

Reporting to/Stakeholders: Product Management Lead

Role outline: tombola is one of the leading online gaming companies in Europe. We are passionate about our players, our people and our products. We believe that our unique products and approach of responsible gambling being at the heart of everything we do differentiates us from our competitors.

We are looking for a bright, innovative and enthusiastic person who is passionate about providing an exceptional player experience to join the team as a Product Manager.

This is a key role taking responsibility for communicating and delivering the product strategy, understanding data and interpreting it into customer needs, creating product requirements and working, as part of a cross-functional team to meet the strategic and operational needs of the business.

This position will work closely with data, marketing, customer service, technology teams and the wider business in order to support expansion plans ensuring business requirements are consistently met during development.

Duties and responsibilities: tombola is committed to building the best possible products and experiences for both current and prospective players and this therefore requires a product champion. Example products at tombola are the website, mobile app, onboarding experience and various games.

The ideal candidate will be naturally curious about data and how it can help tombola, customer-focused, passionate about delivering market leading products and demonstrate successful end to end delivery of projects. They will serve as the go-to person on how the metrics of products work with a keen eye towards understanding what makes a great product and player experience.

Exceptional verbal and written communication and analytical skills are essential to allow for clear sharing of the product vision and strategy to the wider business.

Key responsibilities include:

  • Understand player behaviour, gaming trends and competitor activity/products
  • Help tombola improve its data usage by exploring and interpreting available data
  • Drive the delivery and success of new and existing products on tombola
  • Manage the product backlog, detailing requirements and working with the development teams to create the most value for the players
  • Along with the Product Management Lead, own and deliver a product development roadmap in line with business objectives
  • Focus on user experience and be a champion for the player at all times
  • Work with the Central Product team to develop new game content
  • Work hand in hand with Marketing to communicate products as effectively as possible
  • Product launch planning and communication with all stakeholders, including the home team
  • Perform regular product reviews and competitor analysis to drive improvements
  • Working with the Promotions Executive, create a promotional plan for games within your product range
  • Deliver market leading products using techniques such as A/B testing, heat mapping, session cam, player panel to inform customer insight
  • Be the subject matter expert for your products and the go to person for the wider business
  • Ensure the product range is fully compliant at all times

Requirements:

Essential

  • Relevant experience in a product-related role or within marketing or project management
  • Naturally curious about data with experience using it to make informed decisions and influence stakeholders
  • Self-starter, well organised and capable of managing multiple priorities
  • Strong communicator comfortable collaborating with both technical and player focused colleagues and leading project team.
  • Collaborative style, accustomed to brainstorming, measuring, testing, and iterating in search of optimal results and entertainment value
  • Analytical and commercially aware with a keen eye for detail
  • A creative mindset – always considering new features that can deliver customer value and add value to tombola
  • Have a flexible approach and be adaptable to learn new skills / work with new tools

Desirable

  • Experience in product management
  • Graduate in business or technology
  • Experience working in a consumer focused or technical business
  • Experience working in sprints with an understanding of Agile methodologies
  • Understanding of the online gaming industry
  • Experience using Atlassian software or similar

Benefits:

We offer a competitive range of benefits, in an impressive office with free breakfast, lunch, pension, discretionary bonus & private medical care to name a few.

To check out all of our benefits, please visit our benefits & perks page.

Customer Service Advisor - Native Dutch Speaking

Location: Home Based (UK)

Working from home may be the new normal for many, however this is something we have always done, and we are pretty proud of!

We are really pleased to confirm we will be expanding our customer service team into the Netherlands and are looking to recruit several full and part time positions based from home, permanently!

Who are we?

tombola is a family owned company which operates the UK's biggest on-line bingo website, we also have online websites in Italy, Spain, Denmark & Sweden

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house.

The future of tombola could not be brighter as we look to build on our existing market-leading presence.

What will you do?

Successful candidates will be joining an existing team of Customer Service Advisors who support players via live chat, email and telephone.

To be a success in this role you will have:

  • Exceptional Customer Service Skills with the passion to provide first point resolution with each and every player interaction. Ability to communicate primarily in native Dutch tongue but also in English to support our players via email, live chat and telephone.
  • Great self-management skills with the ability to work effectively as part of a team. We require agents to be able to work well under pressure during busy times.
  • Flexibility and adaptability –IT skills covering computers and mobile devices and the ability to problem solve customer issues remotely.
  • Passion, a positive attitude, and friendly personality– we’re all about community and we’re looking for individuals who possess great people skills to help resolve player queries.
  • Minimum of 3 GCSE's
  • Appropriate workspace and equipment – (Laptop / desktop alongside a suitable home office area)
  • High speed broadband connection

You will use the above to:

  • Provide exceptional support to our players. Play a core role in our Safer Gambling strategy.
  • Develop an expert-level knowledge of the tombola websites and games.
  • Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, complaints, failed transactions, Social Media interactions and support. These are managed via live chat, email and telephone)
  • Communicate important or unresolved issues to the rest of the team.

Who are we looking for?

We aim for an awesome customer experience, and the foundations of this are a team with a positive attitude and eagerness to make a difference. We are looking for individuals who are passionate about helping others and doing the right thing. You should be driven with great time management skills. We’re a friendly bunch, with community at the heart of everything we do - to be successful in this position you must be a team player, someone great to be around. We want you not just to be good but to be great -with that comes commitment to continuously learn and develop in your role so we can deliver the best possible experience for our players 

What would I be working?

Customer Support is open 24/7 and shifts will be allocated in 4-hour blocks.

12am-4am / 4am-8am / 7am-11am / 10am-2pm / 1pm-5pm / 4pm-8pm / 7pm-11pm / 10pm-2am

OR

7am-11am / 10am-2pm / 1pm-5pm / 4pm-8pm / 7pm-11pm

We currently have a range of shifts available (24 – 40-hour contracts), however these will include evenings and weekends. An example of a part time / full time shift pattern is shown below. Available patterns will be shared at interview stage.

Salary: £10.30 per hour rising to £10.62 per hour after 12-week probationary period.

Benefits

We offer a competitive salary as well as pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

 

Platform Team Lead

Location - Sunderland

tombola is a family owned company which operates the UK's, Spain’s, Italy’s, Sweden’s and Denmark’s biggest on-line bingo website. 

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house. We are absolutely committed to building the best possible products for our current and future players. 

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence. 

We look for the following from our people: 

We are looking for an individual who is proactive, innovative and passionate about software development and is a leader who will support the team in the consistent delivery of content to our market. 

You are expected to be organised, with an ability to communicate articulately to a range of different stakeholders and have a proven track record in software development and a passion for people management/development. 

While years of development experience is a definite requirement, building a motivated team who deliver exceptional products is at the heart of tombola. 

What we’re looking for: 

  • Experience leading a multi-skilled team in an agile environment that deliver a customer facing web application and associated systems 
  • Experience working closely with internal business stakeholders and other team leads. 
  • Excellent broad range of knowledge of common web technologies. 
  • Experience of developing web applications on a cloud platform that are used by a significant number of concurrent end users in a commercial environment. 
  • Experience of building quality into web applications. Performance testing, integration testing, unit testing. 
  • Someone who is always looking to improve what they do using any and all information available to them 

While not required, it would be beneficial if you had the following: 

  • Experience leveraging AWS to deliver scalable and resilient systems 
  • Experience leading a team of developers (10-12 people) that are split into multiple small agile teams 
  • Experience managing multiple teams and experience managing managers 
  • Experience using data to inform decisions 
  • Experience operating in a regulated environment 

What will you do? 

This is 100% a hands-off role. You won’t be expected to do any coding. You will: 

  • Oversee all technical decisions made by your team 
  • Identify and prioritise any technology challenges that arise 
  • Make sure your team are engaged and motivated to do their best work 
  • Own the processes that lead to efficient and reliable delivery and maintenance of the tombola platform 
  • Be the go-to person for all things platform 
  • Work with Head of Operations, Product Lead, Game Lead, Engine Lead and Infrastructure Lead to ensure ways of working are collaborative and productive across the whole division 
  • Be a key member of the group-wide platform function and work with other platform team leads to ensure opportunities and challenges are shared. 
  • Ensure all changes are documented and recorded 
  • Work with the Product Management team to prioritise the delivery of value to our player needs. 
  • Be an advocate of technology innovation in your area 

We want an enthusiastic team lead with a proactive attitude and strong team working skills as well as being confident working independently. You must be committed to collaborative problem solving and have an excellent attention to detail.  

To be a success in this role you will have: 

  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, talking to non-technical colleagues and effective feedback during code reviews are incredibly important.
  • A desire to learn. tombola do a lot of things other companies don't, so there is a lot to learn. But that's a good thing as we don't want to stand still. We want people who want to improve themselves.
  • Suggest improvements. We're constantly looking to improve the way we do things. From managing our workloads, to the way we deliver our code. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it.
  • Think of new and unique ways to improve our customers experience. Ultimately that is what tombola is about, giving value to customers. We pride ourselves on delivering quality software solutions efficiently.
  • Assess the workload vs. production capacity and ensure team priorities are aligned to business objectives
  • Lead and collaborate with the team on the delivery process to ensure content is delivered at speed and quality from your team
  • Participate in recruitment planning to ensure there is the necessary talent and resource to contribute to the growth and needs of tombola. 
  • The direct line management of non-development resource, including test analysts ensuring they feel valued and have goals to work towards. 
  • Hold performance development reviews to support personal development and professional growth within your team. 
  • Create a work environment that is motivating for team members and which fosters innovation and solutions for business challenges as we continue to grow.

Benefits 

We offer a competitive salary as well as an amazing HQ, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page. 

 

Compliance Audit Executive

Location - Sunderland

We are looking for Compliance Audit Executive to join the team behind Britain’s biggest Bingo site (we have arcade too!).  tombola is an International tech company, born in 2006, with our headquarters in Sunderland and offices across Europe including Milan, Madrid, Malta, and Gibraltar. We are looking for a creative, team-oriented person who has the ability to identify solutions rather than problems.

All of our games are designed, developed, and managed in-house. We actively encourage our team to be involved from the ideas stage through to the live launch of a game and beyond. Our aim is to be as innovative as possible and we ask our people to push the boundaries of new technologies to give our customers the best experience possible.

We always striving to take a responsible approach by putting our players first. We try to engage with our customer community, ensuring our players are in control and receive great value for money. That’s really important to us as is encouraging low-stake gaming and creating a community that our players can be proud of too!

The Opportunity

You will work with the Head of Compliance to provide day-to-day support and guidance to the Business on all aspect of compliance. The compliance function sets policy, provides advice, challenges and monitors implementation and practice across each jurisdiction within the business.

You will work closely with the other members of the Compliance team and provide mentoring and training to colleagues across the business as and when required.

This is a fantastic opportunity for you to join a growing, forward thinking gaming business.

Main Responsibilities;

  • Driving and promoting a culture of compliance within the company.
  • Perform periodic reviews of existing customer base to ensure ongoing compliance with requirements.
  • Develop, review, recommend and implement policies and procedures to ensure that business activities are conducted in compliance with all applicable laws and regulations across multiple jurisdictions.
  • Challenging existing practices and procedures and making recommendations in accordance with industry best practice.
  • Planning, implementation, and control of the on-going compliance risk and audit program for the company.
  • Manage all incident reporting and recording of risk and compliance assurance checks.
  • Providing advice and guidance to operational departments on the importance of processes, compliance, and controls.
  • Performing risk assessments on key business activities and using this information to guide what should be covered in audits.
  • Preparing internal audit reports and highlighting issues with a remedial action plan and delivering this to the Head of Compliance and the company risk and audit committee.
  • Assessing how well the business is complying to rules and regulations and informing management of any issues that need addressing.
  • Develops programs, policies, and practices in collaboration with the Marketing teams to ensure compliance with Marketing and Advertising guidance is upheld and consumer protection requirements are observed.
  • Manages the monitoring of advertising and marketing activities in all our gambling markets.
  • Ensures required policies and procedures are documented, regularly reviewed, and updated as appropriate.

Knowledge & Experience;

  • Minimum 2 years’ experience within gaming compliance or Auditing
  • Strong working knowledge of various areas of compliance, including but not limited to, AML, Fraud, Responsible Gambling, KYC and regulatory compliance.
  • Project management, organisational, and analytical skills
  • Experience of working with regulators, licensing bodies and other third parties.
  • Excellent prioritising skills, ability to multi-task and work under pressure
  • A common sense and positive approach are a must

We may be biased, but this is a great place to work, and this is an awesome opportunity to have a varied and rewarding role.

Benefits 

We offer a competitive salary as well as an amazing HQ, hybrid working, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.