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Game Architect

Location: Sunderland

tombola is one of the leading online gaming companies in Europe. We are passionate about our players, our people and our products. We believe that our unique products and approach of responsible gambling being at the heart of everything we do, differentiates us from our competitors.  

We are now looking for a bright, innovative and enthusiastic person who is passionate about creating great products to join our Central Product team as a Game Architect.  This is a key role within tombola, offering a great opportunity to be central to creating new innovative games for our bingo, arcade and International territories. 

About you:

You’re an idea’s person with the ability to fully understand the online gaming industry, player behaviour and tombola’s approach to responsible gaming.

It is essential that you are creative with the ability to communicate the concept and narrative of a game. In addition, understanding how various features appeal to different players, drive behaviour and ultimately result in creating innovative, industry leading games.  Full training is provided, we are looking for core skills and an attitude to learn and collaborate.

All games are created in-house at tombola from the initial idea through to design, animation, development, marketing and ongoing management.  Therefore, it is crucial you are comfortable working with different teams and a number of projects at the same time.

Your role:

  • Immerse yourself in the online gaming world to fully understand tombola’s games and competitors to acknowledge how/why they are successful 
  • Ability to communicate the journey and progression of a game from a player experience perspective 
  • Contribute to a continuous pipeline of new games for bingo, arcade and International territories
  • A key part of the role is to write, storyboard and present game concepts to the wider team and gain feedback at various stages
  • Keep up to date with emerging trends, technologies and products within the gaming industry

Who were looking for:

  • Thrives on working in a fast-paced environment
  • This role will work closely with product, development, marketing, customer service and players so excellent communication skills and willingness to seek and build on feedback is a must
  • An interest in games both from a design and player perspective
  • Ability to research, analyse and spot key features or trends
  • Creatively minded and open to changes and evolution throughout the game lifecycle
  • Ideally you will have online gaming experience however, you may be from a Marketing, Product, UX, or a creative agency background
  • Real life examples of concept creation and/or storyboarding would be a real advantage
  • An understanding of social games or gambling products would be a real advantage
  • University degree in a design or business orientated course is an advantage

Working at tombola is ideal for creative people who want to make a difference.  All our creative people have a key role to play in developing, enhancing and supporting the business. Every day we get to play games and have the freedom to push the boundaries to give our customers the best experience possible and drive the business forward.  Sharing ideas, designs and thoughts on each other’s games is a daily occurrence, it is a truly collaborative fun team to be part of.

We are different to many of our competitors. 
 To help keep us at the forefront we produce all our own software; in fact, every aspect of our product development is managed in-house.  And when we say every aspect we mean it – our games are unique to us, so you'll not find them anywhere else.  This end-to-end approach, owning both the platform and developing high quality content, is key to our success. This is why we have total flexibility when creating new games for our players.

As a business we know where we are going but how we get there, we figure out together.  We are neither prescriptive nor tied to one way of working. If you’ve got an idea we want to hear it. Everyone in tombola is encouraged to have a voice and has the freedom to innovate. Experimenting and coming up with ideas to address our challenges is an everyday occurrence. At the same time, everyone is expected to collaborate and maintain very high-quality standards. Learning from talented colleagues, trying new things, hack-a-thons and attending global events are all part of being in team tombola. 

Benefits:

We offer a competitive salary as well as an amazing HQ, free food, drinks & snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit - https://www.tombola.co.uk/careers/job-perks

 

Country Manager - Denmark/Sweden

Location: Home Based (Denmark/Sweden)

About us:-

tombola is a family owned technology company operating in the online gambling market. We’ve grown rapidly in the last 13 years but our HQ remains where everything started in the North East of England. We also have offices across Europe in Milan, Madrid, and Gibraltar.  

We’re the market leaders for bingo in the UK, Italy and Spain and have ambitious plans for international growth, including further expansion in some of our newer territories such as Denmark and Sweden. In July 2016 we expanded beyond the bingo market and entered into the world of slots with tombola arcade - arcade games done in our own unique way.

Our unique approach to both bingo and arcade means we do things differently to the majority of our competitors and we have a strong stance on responsible gambling that we’re really proud of. Protecting our players and putting them at the heart of everything we do is key to our ongoing success. We optimise value for money, player retention and the potential for harm by having strong responsible measures in place.

We treat all of our players equally and have no VIP programmes or differential bonusing. We listen to player feedback and design games that we hope our community are going to love. All of our games are designed, developed and managed in-house, which is an industry USP we’re proud of. 

Our aim is to innovate as much as possible and we encourage the team to push the boundaries of new technologies to give our players a truly unique and exceptional experience. 

The Opportunity: -

The in-country role of our Denmark\Sweden Country Manager is to lead our commercial operations and customer service departments towards their common goal of delivering an outstanding customer experience and proposition. You will be responsible for translating tombola’s strategic objectives and goals both ways into meaningful actions at every level and disseminating information within the teams so that they are all aware of the vision for the areas, and the key objectives, initiatives and decisions.

With a focus on the commercial operational side, you’ll be working with our support teams in Gibraltar and Sunderland to deliver the Marketing, Compliance and Operational propositions.

On the customer operations side you and your team will be responsible for operating, scaling, and constantly improving our Customer Support channels including Chat Moderation across the country. Your focus will be on operational excellence; solving problems and evolving our service offering through technology, analytics and insights and to empower the teams to deliver the best possible experience.

As one of our most important customer champions, you’ll also be responsible for learning and adapting from our direct insights from our players and ensuring that these help to shape and mold our propositions. The role is there to deliver a customer management strategy for Denmark\ Sweden, including the ongoing innovation of our products and services, underpinned by commercial and operational KPIs.

Your leadership capabilities will be key to your success. Your ability to continue to scale the country and manage rapid growth as well as driving engagement from top to bottom will be a key aspect to the role.

Key Accountabilities/Success Criteria

  • Strategy formulation, communication, and execution.
  • Effectively leading all country operations and managing high performance and continuous improvement through people.
  • Delivering operational KPIs – focusing on Unique Daily Players (UDPs) as well as New Depositing  Players (NDPs). This will involve planning, establishing and maintaining practices, processes and systems; evaluating regularly to optimize these.
  • Shaping the work environment and culture of the country – setting performance standards and making sure the tombola DNA is at the heart of everything we do.
  • Evolving the tools and platforms to ensure optimal customer management and efficient operations.
  • Ensuring compliance in all areas of regulatory responsibility.
  • Contributing to the tombola proposition and product roadmap.
  • Leading delivery, change and business improvement initiatives.
  • Leading a team, which involves both the engagement and development of these people.
  • Managing marketing budgets.

Experiences / Competencies

  • Customer Operations - You will have experience in being able to demonstrate delivering a leading class of customer service. You will have experience in operating and scaling customer support in innovative ways.
  • Leadership – You will be an inspiring, engaging, leader of people, able to set a vision and bring people with you.
  • Player centricity – You will be the voice of the player, and bring a strong end-to-end understanding of proposition, player experience and marketing campaigns
  • Analytical– You will be metrics/KPI-driven and have the ability to turn that data into meaningful actions that drive improvements in the customer experience.
  • Technology – You’ll have good knowledge of customer contact centre database technology. You’ll have previously worked with both internal and 3rd party technical teams to implement new tools and solutions that transform systems and processes.
  • Entertainment - We’re looking for someone with an appreciation of customer communities, engagement and creating unique experiences.
  • Team working - You will embody the tombola DNA. Working collaboratively and looking out for colleagues, you will be a key contributor to the team as a whole, communicate well, and keep people informed. As a leader you will create a respectful and collaborative team culture, ensuring that the sum of the team equals more than the parts.
  • Communication – You will have experience of communicating key decisions throughout the teams and have the ability to create a buzz when new products and initiatives are launched.
  • In?uencing – Leadership is as much about your team as it is others and a big part of this role will be engaging, motivating and in?uencing those in your team and more broadly.
  • Service focused – You will have a clear picture of what success looks like. You will ensure accountability within your team, building and acting upon strategic plans, delivering both as an individual and through others.
  • General management – You will be comfortable acting as the key figurehead in the Denmark\Sweden area and truly understand that “dotted line reports” means your involvement and support for those in the matrix around you.
  • Cultural ?t and personality – You will embody the Tombola DNA culture. We have 3 simple values which we encourage everyone to follow: Do the right thing, Player first and Innovate -  You will drive collaboration, be bold, open, honest, self-aware, impactful, innovative, curious, commercial, and customer-centric.

Compliance Assistant

Location: Gibraltar

We are looking for Compliance assistant to join the team behind Britain’s biggest Bingo site (we have arcade too!). tombola is an International tech company, born in 2006, with our headquarters in Sunderland and offices across Europe including Milan, Madrid, Malta, and Gibraltar. We are looking for a creative, team-oriented person who has the ability to identify solutions rather than problems.

All of our games are designed, developed, and managed in-house. We actively encourage our team to be involved from the ideas stage through to the live launch of a game and beyond. Our aim is to be as innovative as possible and we ask our people to push the boundaries of new technologies to give our customers the best experience possible.

We always striving to take a responsible approach by putting our players first. We try to engage with our customer community, ensuring our players are in control and receive great value for money. That is really important to us as is encouraging low-stake gaming and creating a community that our players can be proud of too!

The Opportunity

You will work with the Head of Compliance to provide day-to-day support and guidance to the Business on all aspect of data protection and data subject rights.  The compliance function sets policy, provides advice, challenges and monitors implementation and practice across each jurisdiction within the business.

You will work closely with the other members of the Compliance team and help with the daily tasks where necessary, as well as provide insight into data protection issues across the business as and when required.

This is a fantastic opportunity for you to join a growing, forward thinking gaming business.

Responsibilities.

  • You will work within the Compliance function to ensure business activities are aligned with the EU GDPR regulations.
  • Assisting with the preparation of compliance documentation for statutory, legal, and regulatory purposes.
  • Will review and process player data deletion requests in accordance with GDPR obligations for all the jurisdictions in which we operate.
  • Assess and action DSAR – Data Subject Access Requests in line with internal and regulatory requirements.
  • Maintain and report on data protection KPIs
  • Act as point of contact for data protection matters with internal teams.
  • Attend regular risk register meetings to ensure data compliance is represented, and that any GDPR items are prioritised.
  • Work with Information Security teams to ensure data compliance is effectively managed
  • Assist the Head of Compliance reviewing, recommending, and implementing policies and procedures to ensure that business activities are conducted in compliance with regulations.
  • Planning and implementation, of the on-going GDPR compliance program for the company.
  • Working in partnership with other departments within the business, to ensure full adherence with the Company’s compliance GDPR policies and procedures.
  • Assist the head of Compliance with internal data protection audits.
  • Driving and promoting a culture of compliance within the company

Knowledge & Experience. 

  • Data Protection Law / GDPR interest is essential
  • Knowledge of various areas of compliance, including but not limited to, AML, Fraud, Responsible Gambling, KYC, and regulatory compliance would be an advantage
  • Previous experience working in the gambling industry is advantageous

We may be biased, but this is a great place to work, and this is an awesome opportunity to have a varied and rewarding role.

Benefits 

We offer a competitive salary as well as a generous pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Compliance Executive

Location: Gibraltar

We are looking for Compliance Executive to join the team behind Britain’s biggest Bingo site (we have arcade too!).  tombola is an International tech company, born in 2006, with our headquarters in Sunderland and offices across Europe including Milan, Madrid, Malta, and Gibraltar. We are looking for a creative, team-oriented person who has the ability to identify solutions rather than problems.

All of our games are designed, developed and managed in-house. We actively encourage our team to be involved from the ideas stage through to the live launch of a game and beyond. Our aim is to be as innovative as possible and we ask our people to push the boundaries of new technologies to give our customers the best experience possible.

We always striving to take a responsible approach by putting our players first. We try to engage with our customer community, ensuring our players are in control and receive great value for money. That’s really important to us as is encouraging low-stake gaming and creating a community that our players can be proud of too!

The Opportunity

You will work with the Head of Compliance to provide day-to-day support and guidance to the Business on all aspect of compliance.  The compliance function sets policy, provides advice, challenges and monitors implementation and practice across each jurisdiction within the business.

You will work closely with the other members of the Compliance team and provide mentoring and training to colleagues across the business as and when required.

This is a fantastic opportunity for you to join a growing, forward thinking gaming business.

Main Responsibilities;

  • Driving and promoting a culture of compliance within the company
  • Working to ensure effective communications with local and foreign regulators and legal bodies.
  • Previous experience working with Swedish and or Danish Gambling regulators would be an advantage.
  • Develop, review, recommend and implement policies and procedures to ensure that business activities are conducted in compliance with all applicable laws and regulations across multiple jurisdictions.
  • Challenging existing practices and procedures and making recommendations in accordance with industry best practice.
  • Planning, implementation and control of the on-going compliance program for the company.
  • Liaise with other companies, service providers, testing companies, external legal advisors, local government, regulatory authorities (local and foreign) and relevant service providers in various jurisdictions, as and when required.
  • Assisting with the preparation of compliance documentation for statutory, legal and regulatory purposes.
  • Supporting and actively participating in the production of documentation for new licensing opportunities.
  • Working in partnership with other key stakeholders in the business, to ensure full adherence with the Company’s compliance policies and procedures.

Knowledge & Experience;

  • Minimum 2 years’ experience within gaming compliance
  • Strong working knowledge of various areas of compliance, including but not limited to, AML, Fraud, Responsible Gambling, KYC and regulatory compliance
  • Project management, organisational, and analytical skills
  • Experience of working with regulators, licensing bodies and other third parties.
  • Excellent prioritising skills, ability to multi-task and work under pressure
  • A common sense and positive approach are a must
  • Data Protection Law / GDPR-knowledge of advantage

We may be biased, but this is a great place to work, and this is an awesome opportunity to have a varied and rewarding role.

Benefits 

We offer a competitive salary as well as a generous pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Lead Cloud Infrastructure Engineer

Location - Sunderland

tombola is a family owned company based in Sunderland which operates the UK's, Spain's and Italy's biggest on-line bingo websites (with offices in Madrid, Milan and Gibraltar) as well as websites in Denmark and Sweden with further countries to follow. 

Our approach is different to many of our competitors in that we produce all of our software ourselves; in fact just about every aspect of tombola is managed in-house. We have created all of our own games and take pride in our technical innovation and the strength of the development and design teams who use cutting edge technologies to drive the business forward. 

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence. 

What will you do? 

The successful candidate will lead a small team of Cloud Infrastructure Engineers as part of a wider high calibre chapter who provide support to a number of online applications as well as manage a cloud-based infrastructure. 

Technology you should have experience with: 

  • Amazon Web Services 
  • Terraform/CloudFormation/Packer
  • TeamCity 
  • PowerShell 
  • Linux (CentOS/Debian) & Windows Server 
  • Cloudflare
  • Experience of enterprise level global distribution of content via CDN 

Your responsibilities will be: 

  • Lead a growing, autonomous team with direct line management responsibility 
  • Form part of a team of 5 functional leads within tombola international division 
  • Manage and support tombola’s infrastructure and applications for the international markets 
  • Keep abreast of industry developments in the technical arena and make recommendations as to how we can improve 
  • Automate cloud services and create a best-in-class architecture 
  • Understand security policies and compliance requirements to implement solutions that satisfy these requirements 
  • Work closely with the development team to support new feature launches with appropriate infrastructure 
  • Effectively manage the cost of tombola’s cloud infrastructure 
  • Provide technical leadership, help and guidance to less experienced members of the team through mentoring, coaching, constructive review and active participation in technical forums 
  • Provide feedback on solutions currently being developed and introduce the team to new concepts and products 
  • Form part of the out-of-hours ‘on call’ rota 

About you 

Employees at tombola are passionate about their chosen career paths and if successful, you'll be working with people that love what they do – therefore, you should too. 

We look for the following from our people: 

  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, talking to non-technical colleagues and effective feedback during code reviews are incredibly important. 
  • A desire to learn. The cloud infrastructure team do things other companies don't, so there is a lot to learn. But that's a good thing as we don't want to stand still. We want people who want to improve themselves.
  • Actively drive improvements. We're constantly looking to improve the way we do things. From managing our workloads, to the way we deliver our infrastructure. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it. 
  • Think of new and unique ways to improve our customers experience. Ultimately that is what tombola is about - giving value to customers. 

Benefits

We offer a competitive salary as well as an amazing new HQ, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.