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Graphic Designer

tombola is one of the leading online gaming companies in Europe. We are passionate about our players, our people and our products. We believe that our unique products and approach of responsible gambling being at the heart of everything we do, differentiates us from our competitors.  

We’re completely unique in that all of our games are designed, developed and managed in-house. We actively encourage our team to be involved from the ideas stage through to the live launch of a game and beyond. Our aim is to be as innovative as possible and we ask our people to push the boundaries of new technologies to give our customers the best experience possible.

About you:

As a Graphic Designer you will collaborate with product, R&D and marketing teams to create amazing player experiences across all types of design from games to banner adverts. You will design outstanding creative to enhance the customer UI/UX across all forms of communication.

It is essential that you are creative with the ability to interpret the concept and narrative of a brief. In addition, understanding how various features appeal to different players, drive behaviour and ultimately result in creating innovative, industry leading games.  

All games are created in-house at tombola from the initial idea through to design, animation, development, marketing and ongoing management.  Therefore, it is crucial you are comfortable working with different teams and on a number of projects at the same time. 

Key responsibilities:

  • Getting involved in the full life cycle of design – from concept creation to launch
  • Be able to visualize and communicate the journey and progression of a game from a UX perspective
  • Designing and producing HTML email newsletters
  • Creating promotional graphics for website

Work on large scale projects such as onboarding, game navigation and other projects to provide UX/UI and design services

  • Game interface design
  • Creating launch and promotional literature for print and digital banners
  • Keeping up to date with the latest innovations in design and gaming 

Key skills & experience

You may be a recent graduate or have had a couple of years’ experience of work.  Either way, we will provide you with the ideal environment to develop your talents.  We are looking for you to have:

  • A degree in Graphic Design or related subject
  • The ability to take a brief and provide a range of creative offerings, but also be able follow guidelines and respond to feedback, when required.
  • Experience of using the range of Adobe CS applications in particular Illustrator.
  • A knowledge of HTML and CSS
  • Demonstrated your passion for design through your education, work or personal activities
  • A keen eye for detail
  • A strong team working ethic, as well as being confident in working alone
  • The ability to work well under pressure, and deliver on agreed goals, meet deadlines and timescales
  • Must be highly motivated and proactive
  • Must have good time management skills and be able to multi-task
  • Comfortable working in a fast-paced environment
  • This role will work closely with product, development, marketing, customer service and players so excellent communication skills and willingness to seek feedback is a must

Benefits

We offer a competitive salary as well as an amazing HQ, free food and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Data Analyst

Location: Gibraltar

The role

In order to support the tombola business, Data Analysts are required to deliver consistent and timely business intelligence across all functions of the company and to ensure that data quality and assurance is maintained at all times.

The role is within the Data Engineering team and is based in our Gibraltar office.  You will be working with both local and remote teams and with a wide range of business units to provide data analytics solutions.  Data is becoming increasingly important to the business and you will play a key part in helping to continue the transformation of the company into a data-driven business that differentiates and competes on analytics.

You’ll get involved in many aspects of the data engineering process including but not limited to the creation of reports and visualisations, developing bespoke analysis, ongoing maintenance and improvement of the reporting platform and systems, business process modelling, supporting the data extraction process, manipulating data extracts, ensuring data quality, ad-hoc analysis and data exploration as and when required by business stakeholders.

We’re looking for someone that can immerse themselves in to the business processes and develop a deep understanding of our products in order to truly understand the customer interactions with our online business.  You will be analytically minded, curious and able to effectively interpret data and then communicate data backed insights to a variety of end users across the company.

You’ll be needed to mentor and train colleagues on the reporting and analytical platforms and provide your specialist knowledge as and when required.

You'll be confident working independently with minimal supervision and enjoy being part of a wider team.  You’ll be comfortable working on multiple projects at the same time and be able to self-organise your time to deliver to deadlines when needed.

We’d expect you to be keeping up to date with industry developments and the latest trends in the areas of business intelligence and analytics and to make recommendations where appropriate.

Main Skills

  • You should have strong analytical, conceptual and problem-solving abilities.
  • You will have excellent attention to detail and a methodical approach. 
  • An ability to communicate verbally and with data visualisations across different audiences and abilities is required.
  • You need a willingness to learn and improve and must take pride in what you do. 

Knowledge and Experience

  • Strong SQL skills are a must.
  • Experience of a data visualisation or BI tool such as Tableau or Power BI are preferred.
  • Some development or coding experience would be advantageous, knowledge of Python or C# even better.
  • An understanding of Data Warehousing, SQL Server, ETL processes, AWS technologies, Amazon Redshift are all desirable but not necessary.

Benefits

We offer a competitive salary as well as an amazing new HQ, free food and snacks, generous pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Platform Developer

Location - Sunderland

tombola is a family owned company based in Sunderland which operates the UK's, Spain's and Italy's biggest on-line bingo websites, (with offices in Madrid, Malta, Milan, Copenhagen and Gibraltar).

Our approach is different to many of our competitors in that we produce all of our software ourselves; in fact just about every aspect of tombola is managed in-house. We have created all of our own games and take pride in our technical innovation and the strength of the development and design teams who use cutting edge technologies to drive the business forward.

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.

What will you do?

Successful candidates will be joining our International Platform team, a highly driven and cohesive team of full-stack developers of all experiences; from graduates to seniors. We pride ourselves on delivering quality software solutions efficiently.

We use many technologies, we will use the best tools for the job (and we have many jobs). You can expect to work with the following technologies on a daily basis:

  • C# ASP.Net MVC/Web API, Node.js, Java
  • Docker
  • AWS - Lambda, ECS, S3, DynamoDB, Elastic Beanstalk, Cloud Formation
  • Terraform, Teamcity, Octopus Deploy
  • MSSQL, MySQL, AWS Aurora, Redis, Couchbase
  • Umbraco CMS

You’ll be using these tools to:

  • Develop full stack web applications (desktop and mobile)
  • Build and maintain RESTful APIs for our clients to consume
  • Create and maintain the background services that form the connective tissue of our platform
  • Innovate new features and capabilities

About you

Do you need to be familiar with all of the tech listed above? Absolutely not. The only things we require are strong programming fundamentals and a desire to learn. All employees at tombola are passionate about their chosen career paths and if successful, you'll be working with people that love what they do – therefore, you should too.

We look for the following from our people:

  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, talking to non-technical colleagues and effective feedback during code reviews are incredibly important.
  • A desire to learn. The platform team do a lot of things other companies don't, so there is a lot to learn. But that's a good thing as we don't want to stand still. We want people who want to improve themselves.
  • Suggest improvements. We're constant looking to improve the way we do things. From managing our workloads, to the way we deliver our code. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it.
  • Think of new and unique ways to improve our customers experience. Ultimately that is what tombola is about, giving value to customers.

Benefits

We offer a competitive salary as well as an amazing new HQ, free food and snacks, generous pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Facilities Manager

Location: Sunderland

tombola is a family owned company which operates the UK's, Spain's and Italy's biggest on-line bingo website.

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house. We are absolutely committed to building the best possible products for our current and future players.

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.

What will you do?

As an experienced facilities/campus manager you’ll manage the Sunderland Campus of three buildings including our 25000sqft HQ, the Grade II Listed Roseline Building and Quayside House located on Sunderland Riverside.  As Facilities/Campus Manager you’ll be providing a total facilities management service to 200 colleagues managing a range of soft services including in-house catering, housekeeping, security and reception services and a number of hard-service, M&E & PPM contracts.

You’ll provide H&S advice to our line management team and robust contractor management ensuring our day to day compliance is achieved.  You’ll manage contracts that ensure our important supplies are ordered and delivered promptly as well as ensuring the security of our building assets are protected.   

The role is ever changing due to the continued growth and expansion of the company.  We work in a fast paced environment and our standards are high when it comes to maintaining the tombola campus.  With the continued growth of the company, we continue to invest heavily in the campus .  Your role will be play a key part in the developments and having experience in new builds and refurbishment, would be a great advantage if applying for this role.

What does the day job involve?

  • Provide active line management support to your direct reports (x4) ensuring all soft services are delivered to a high standard for our colleagues
  • Develop and implement our health and safety strategy, including its continuous improvement in line with legislative changes.
  • Deliver the planned, preventative maintenance programme for our campus in line with and alongside our building refurbishment programme
  • Work with management to develop our green initiatives to increase recycling programmes driving down utility costs.
  • Procure contracts and services as required seeking best value for the business, leveraging the opportunities to have consistency of contractors across the campus
  • Manage the FM contractor compliance arrangements for all planned/reactive works on site
  • Manage the accident investigation, reporting and instigation of corrective actions procedures
  • Complete health, safety and food safety prevention/inspection on a regular basis ensuring records are maintained.
  • Manage all physical security arrangements (including access control & keys) for colleagues, on site visitors and premises is delivered in accordance with our policies
  • Liaise and work closely with senior stakeholders as well as other teams such as IT and support
  • Advise line managers of health & safety matters and manage this process to ensure that all advice is incorporated into day-to-day processes and operations.
  • Other reasonable ad hoc tasks that might arise in the department from time-to-time.

What will you need to be able to do the job?

Skills & Knowledge

  • Current or recent experience of working in a Facilities/Campus Manager role
  • A good working knowledge of Health and Safety legislation
  • A track record of managing a team and their development
  • Knowledge of building regulations and legislative requirements
  • Ability to write, develop and promote policies and procedures
  • Contractor management and compliance experience
  • Ability to manage a range of relationships and stakeholders
  • Experience of using a Building Management System
  • Competency in the use of IT, especially the Microsoft Office suite and Outlook.
  • Relevant H & S qualification (e.g. IOSH or NEBOSH)

Abilities & Behaviors

  • positive in approach with a ‘can do’ attitude
  • highly organised and able to multi-task
  • to be presentable and smartly dressed
  • flexible and able to respond to emergency calls outs
  • to be confident and able to deal with a variety of people and situations
  • to be reliable and able to work on your own initiative
  • have great attention to detail and the ability to work accurately
  • a desire to learn - as we don't want to stand still

Benefits

We offer a competitive salary as well as an amazing new HQ, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Chat Support Co-ordinator

Location - Sunderland

Who are tombola

tombola is one of the leading online gaming companies in Europe. We are passionate about our players, our people and our products. We believe that our unique products and approach of responsible gambling being at the heart of everything we do, differentiates us from our competitors.

What we are looking for?

We are passionate about our players, our people and our products. We believe that our unique products, Responsible gambling approach and Player First always ethos really sets us apart from our competitors.

What will you be doing?

Working within the Chat Moderator Management team you will be responsible for a range of activities and initiatives that support the overall player experience within our chat rooms.  Working with a group of 200 members of our team you will play a key role in improving and developing the way we work, ensuring we are constantly supporting colleagues on their journey to provide Awesome Customer Experience.

Who are we looking for?

You will be passionate about supporting and developing people, aiding our chat moderator team colleagues to enhance the players’ experience through the unique and varied chat initiatives and activities you will co-ordinate.

Chat Support Co-ordinator role

  • Support Shift Leaders/Chat Moderators with any suggestions/feedback/queries they may have
  • Identify and share with peers and Team Leaders trends, themes, data that can highlight where the team can further improve or are successful within
  • Generate and share daily/weekly/monthly insight and KPI’s that links chat to Daily Player numbers
  • Own Sin/Ban process, review and work with the chat team on this
  • Develop processes surrounding effective and improved and consistent communications to the home team
  • Identify areas for improvement around communication channels such as CMC
  • Handle all player complaints and handle/delegate to Team Leader accordingly
  • Assist the development of the new CM Interface and other technical solutions for the chat team
  • Be the go-to person for all technical/chat team tool queries
  • Support and deliver the Best Practise sharing initiative
  • Support and oversee all in chat residencies along with the Head of Chat
  • Own and launch all new chat moderator champion/development roles including Tech Champion Role
  • Oversee all eLearning and compliance activities are complete appropriately for the team
  • Assist on improving current processes around the Chat Moderator/Shift Leader role
  • Research and support ongoing Shift Leader/Chat Moderator training/development sessions

What are we offering

We offer a competitive salary as well as an amazing new HQ, free food and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Closing date for this role is 11:59pm Sunday 24th Nov 2019