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Developer

Location - Sunderland

tombola is a family owned company based in Sunderland which operates the UK's, Spain's and Italy's biggest online bingo websites, (with offices in Madrid, Malta, Milan, Copenhagen and Gibraltar).
Our approach is different to many of our competitors in that we produce all of our software ourselves; in fact, just about every aspect of tombola is managed in-house. We have created all of our own games and take pride in our technical innovation and the strength of the development and design teams who use cutting edge technologies to drive the business forward.
The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.
About you
The only things we require are strong programming fundamentals and a desire to learn. All employees at tombola are passionate about their chosen career paths and if successful, you'll be working with people that love what they do – therefore, you should too.
We look for the following from our people:
  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, talking to non-technical colleagues and effective feedback during code reviews are incredibly important.
  • A desire to learn. The platform team do a lot of things other companies don't, so there is a lot to learn. But that's a good thing as we don't want to stand still. We want people who want to improve themselves.
  • Suggest improvements. We're constantly looking to improve the way we do things. From managing our workloads, to the way we deliver our code. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it.
  • Think of new and unique ways to improve our customers experience. Ultimately that is what tombola is about, giving value to customers.
What will you do?
Successful candidates will be joining our Platform team, a highly driven and cohesive team of full-stack developers of all experiences; from graduates to seniors. We pride ourselves on delivering quality software solutions efficiently.
We use many technologies; we will use the best tools for the job (and we have many jobs). At the very least, you can expect to work with the following technologies on a daily basis:
  • C# ASP.Net MVC (Framework & Core), Node.js, VueJs, Typescript
  • AWS - Lambda, ECS, S3, DynamoDB, RDS (to name a few)
  • Docker, Terraform, Packer, TeamCity, GitHub
  • MSSQL, MySQL, Redis
  • Umbraco CMS
You’ll be using these tools to:
  • Develop full stack web applications (desktop and mobile)
  • Build and maintain RESTful APIs for our clients to consume
  • Create and maintain the background services that form the connective tissue of our platform
  • Innovate new features and capabilities
Do you need to be familiar with all of the tech listed above to apply? Absolutely not, you will learn and grow your skills on the job.
Benefits
We offer a competitive salary as well as an amazing new HQ, free food and snacks, generous pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

Customer Service Agent - Native Dutch Speaker

Location: Home Based (must live within commutable distance to Sunderland)

Working from home may be the new normal for many, however this is something we have always done, and we are pretty proud of!

We are really pleased to confirm we will be expanding our customer service team into the Netherlands and are looking to recruit several full and part time positions based from home, permanently!

Who are we?

tombola is a family owned company which operates the UK's biggest on-line bingo website, we also have online websites in Italy, Spain, Denmark & Sweden

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house.

The future of tombola could not be brighter as we look to build on our existing market-leading presence.

What will you do?

Successful candidates will be joining an existing team of Customer Service Advisors who support players via live chat, email and telephone.

To be a success in this role you will have:

  • Exceptional Customer Service Skills with the passion to provide first point resolution with each and every player interaction. Ability to communicate primarily in native Dutch tongue but also in English to support our players via email, live chat and telephone.
  • Great self-management skills with the ability to work effectively as part of a team. We require agents to be able to work well under pressure during busy times.
  • Flexibility and adaptability –IT skills covering computers and mobile devices and the ability to problem solve customer issues remotely.
  • Passion, a positive attitude, and friendly personality– we’re all about community and we’re looking for individuals who possess great people skills to help resolve player queries.
  • Minimum of 3 GCSE's
  • Appropriate workspace and equipment – (Laptop / desktop alongside a suitable home office area)
  • High speed broadband connection

You will use the above to:

  • Provide exceptional support to our players.
  • Develop an expert-level knowledge of the tombola websites and games.
  • Be part of our Daily Task Rota (which includes activities such as: verifications, winner processing, complaints, failed transactions, Social Media interactions and support. These are managed via live chat, email and telephone)
  • Communicate important or unresolved issues to the rest of the team.

Who are we looking for?

We aim for an awesome customer experience, and the foundations of this are a team with a positive attitude and eagerness to make a difference. We are looking for individuals who are passionate about helping others and doing the right thing. You should be driven with great time management skills. We’re a friendly bunch, with community at the heart of everything we do - to be successful in this position you must be a team player, someone great to be around. We want you not just to be good but to be great -with that comes commitment to continuously learn and develop in your role so we can deliver the best possible experience for our players

What would I be working?

Customer Support is open between 7am & 11pm GMT and shifts take the format of 4 hours.

7am-11am, 11am-3pm, 3pm-7pm, 7pm-11pm

OR

7am-11am / 10am-2pm / 1pm-5pm / 4pm-8pm / 7pm-11pm

We currently have a range of shifts available (24 – 40-hour contracts), however these will include evenings and weekends. An example of a part time / full time shift pattern is shown below. Available patterns will be shared at interview stage.

Salary: £10.30 per hour rising to £10.62 per hour after 12-week probationary period.

Benefits

We offer a competitive salary as well as an amazing new HQ, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

 

InfoSec Analyst

Location - Sunderland

tombola is a family owned company based in Sunderland which operates the UK's, Spain's and Italy's biggest on-line bingo websites (with offices in Madrid, Milan and Gibraltar) as well as websites in Denmark and Sweden with further countries to follow. 

Our approach is different to many of our competitors in that we produce all of our software ourselves; in fact just about every aspect of tombola is managed in-house. We have created all of our own games and take pride in our technical innovation and the strength of the development and design teams who use cutting edge technologies to drive the business forward.

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence.  

What will you do? 

The successful candidate will help build on the existing operational security capabilities as part of a wider InfoSec program with an objective to protect both tombola and our players.

This role would suit an experienced InfoSec professional with a primary focus on Operational Security - you will provide hands-on technical security expertise to assist with designing, implementing and managing security solutions across both enterprise and cloud environments

A key part of this role will be to lead the development of the vulnerability management program, working with stakeholders from our Operational Support, Infrastructure and Development teams across all business divisions. 

You will also play an integral part in assisting with security event monitoring, threat intelligence, investigations and incident management.  

Your responsibilities will be:  

  • Responsible for leading, management and the ongoing improvement of the vulnerability management program
  • Understand current and emerging security threat intelligence and ensure tombola is in a strong position to mitigate threats where possible
  • Actively monitor for security incidents and participate in incident response teams to contain, investigate, and prevent future security incidents
  • Define operational security requirements and implement appropriate controls to help mitigate security risks
  • Keep abreast of security industry developments and make recommendations as to how we can improve 
  • Contribute to the planning, management and associated remediation of penetration and vulnerability testing across our systems
  • Lead in the creation and adoption of security policies, standards and processes throughout tombola
  • Challenge yourself to identify solutions and controls which promote security automation best practices
  • Provide mentoring and guidance to less experienced members of the team to assist with their ongoing professional development 

About you: 

Employees at tombola are passionate about their chosen career paths and if successful, you'll be working with people that love what they do – therefore, you should too. 

In addition to this you must also have: 

  • Significant hands-on technical experience designing, implementing, and supporting security solutions in enterprise and cloud environments
  • Experience of working with ISO 27001/2:2013, PCI-DSS and GDPR
  • Sound knowledge of security principles and technologies in application, infrastructure, network, endpoint security and cloud
  • Experience working with combination of AWS, Linux, Windows and MacOS operating systems, WAF, SIEM, VM scanning toolsets, Anti-Virus, O365 Compliance & Security Centre, PowerShell, Python
  • Previous experience of gambling industry and awareness of licensing regulations across multiple jurisdiction would be advantageous
  • Experience working in or with agile, or DevOps oriented teams
  • A desire to learn as we don't want to stand still. We want people who want to improve themselves.
  • Good communication skills - It sounds clichéd but things like being able to express your ideas clearly, talking to both technical and non-technical colleagues is incredibly important
  • Confidence to suggest improvements. We're constantly looking to improve the way we do things. From managing our workloads, to the way we deliver Information Security across tombola. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it.

Benefits

We offer a competitive salary as well as an amazing new HQ, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.

 

Platform Team Lead

Location - Sunderland

tombola is a family owned company which operates the UK's, Spain’s, Italy’s, Sweden’s and Denmark’s biggest on-line bingo website. 

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house. We are absolutely committed to building the best possible products for our current and future players. 

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence. 

We look for the following from our people: 

We are looking for an individual who is proactive, innovative and passionate about software development and is a leader who will support the team in the consistent delivery of content to our market. 

You are expected to be organised, with an ability to communicate articulately to a range of different stakeholders and have a proven track record in software development and a passion for people management/development. 

While years of development experience is a definite requirement, building a motivated team who deliver exceptional products is at the heart of tombola. 

What we’re looking for: 

  • Experience leading a multi-skilled team in an agile environment that deliver a customer facing web application and associated systems 
  • Experience working closely with internal business stakeholders and other team leads. 
  • Excellent broad range of knowledge of common web technologies. 
  • Experience of developing web applications on a cloud platform that are used by a significant number of concurrent end users in a commercial environment. 
  • Experience of building quality into web applications. Performance testing, integration testing, unit testing. 
  • Someone who is always looking to improve what they do using any and all information available to them 

While not required, it would be beneficial if you had the following: 

  • Experience leveraging AWS to deliver scalable and resilient systems 
  • Experience leading a team of developers (10-12 people) that are split into multiple small agile teams 
  • Experience managing multiple teams and experience managing managers 
  • Experience using data to inform decisions 
  • Experience operating in a regulated environment 

What will you do? 

This is 100% a hands-off role. You won’t be expected to do any coding. You will: 

  • Oversee all technical decisions made by your team 
  • Identify and prioritise any technology challenges that arise 
  • Make sure your team are engaged and motivated to do their best work 
  • Own the processes that lead to efficient and reliable delivery and maintenance of the tombola platform 
  • Be the go-to person for all things platform 
  • Work with Head of Operations, Product Lead, Game Lead, Engine Lead and Infrastructure Lead to ensure ways of working are collaborative and productive across the whole division 
  • Be a key member of the group-wide platform function and work with other platform team leads to ensure opportunities and challenges are shared. 
  • Ensure all changes are documented and recorded 
  • Work with the Product Management team to prioritise the delivery of value to our player needs. 
  • Be an advocate of technology innovation in your area 

We want an enthusiastic team lead with a proactive attitude and strong team working skills as well as being confident working independently. You must be committed to collaborative problem solving and have an excellent attention to detail.  

To be a success in this role you will have: 

  • Good communication. It sounds clichéd but things like being able to express your ideas clearly, talking to non-technical colleagues and effective feedback during code reviews are incredibly important.
  • A desire to learn. tombola do a lot of things other companies don't, so there is a lot to learn. But that's a good thing as we don't want to stand still. We want people who want to improve themselves.
  • Suggest improvements. We're constantly looking to improve the way we do things. From managing our workloads, to the way we deliver our code. We have an open attitude to new ideas. If you don’t like the way something is done all we ask is that you suggest a better way of doing it.
  • Think of new and unique ways to improve our customers experience. Ultimately that is what tombola is about, giving value to customers. We pride ourselves on delivering quality software solutions efficiently.
  • Assess the workload vs. production capacity and ensure team priorities are aligned to business objectives
  • Lead and collaborate with the team on the delivery process to ensure content is delivered at speed and quality from your team
  • Participate in recruitment planning to ensure there is the necessary talent and resource to contribute to the growth and needs of tombola. 
  • The direct line management of non-development resource, including test analysts ensuring they feel valued and have goals to work towards. 
  • Hold performance development reviews to support personal development and professional growth within your team. 
  • Create a work environment that is motivating for team members and which fosters innovation and solutions for business challenges as we continue to grow.

Benefits 

We offer a competitive salary as well as an amazing HQ, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page. 

 

Marketing Executive

Location - Sunderland

tombola is a family owned company which operates the UK's, Spain’s, Italy’s, Sweden’s and Denmark’s biggest on-line bingo website. 

Our approach is different to many of our competitors in that we produce all of our games ourselves; in fact, just about every aspect of tombola is managed in-house. We are absolutely committed to building the best possible products for our current and future players. 

The future of tombola couldn’t be brighter as we look to build on our existing market-leading presence. 

Role Purpose:

This demanding role plays an important part within tombola’s Marketing Department to deliver the business’s aspirations to consolidate and further grow its position as market leader in the UK.

This role sits within the advertising team that manages a large proportion of the £40m budget to drive acquisition of new players for tombola; the biggest bingo site in the UK. The role gets a wide exposure to a variety of marketing channels including TV, inserts, affiliates and SEO.

This role offers an opportunity to develop both strategic and tactical skills within both off and online marketing within this highly competitive, dynamic and growing market. This entails working closely with key stake holders across the business including technical, product and customer services to continue to drive tombola’s acquisition as the industry’s leading online bingo site.

Main Responsibilities:

  • Explore and develop performance-based marketing channels both off and online including TV – media and creative, inserts and SEO to contribute to tombola’s acquisitions
  • Manage agencies and other suppliers to ensure the budget is used efficiently and effectively
  • Work with the Product team to support promotions on site across media advertising channels

Main Accountabilities:

  • To work with the support of the Marketing Manager to devise and implement the acquisition marketing strategies to deliver business objectives. Evaluate channels, processes and return on investment
  • Develop, manage and implement the advertising and tactical schedules
  • Develop and implement the SEO campaign including managing the agency and internal team to implement technical site updates, exploit PR opportunities.

Knowledge and Experience:

  • Preferably a degree or CIM qualification, with a marketing background
  • Experience in website marketing or related industry would be advantageous but not essential.
  • Able to comfortably use excel and analyse data

Personal Qualities:

  • The ability to manage a number of projects simultaneously, and show good problem-solving ability with attention to detail
  • An analytical thinker. Reporting, digesting and providing recommendations for enhancement to the communication schedules and channels to market will be an important aspect of this role
  • Excellent communication skills and the ability to work both within a team environment, and independently
  • A confident personality with outstanding attention to detail, and the ability to work to deadlines and manage similar budgets

Benefits 

We offer a competitive salary as well as an amazing HQ, hybrid working, free lunch and snacks, pension, discretionary bonus & private medical to name a few... To check out all of our perks please visit our benefits & perks page.